Modification Date:	Reviewer:	Role:	Changes:
22/01/25	Mark Payne	Director	Update to terms
02/01/25	Mark Payne	Director	None
04/06/26	Mark Payne	Director	New Qual terms

 

NVQ Qualifications

·       All NVQ programmes are delivered remotely/online in accordance with NOCN requirements. The full scope of services, including assessment support, internal quality assurance, and access to NOCN registration and certification processes, is set out in the relevant programme handbook and induction materials. Steve Payne Consultants (SPC) reserves the right to amend delivery methods or timelines where reasonably necessary to maintain compliance with NOCN standards.

·       You (the Learner) are solely responsible for:

o   Providing authentic, valid, current, sufficient, and reliable workplace evidence that meets the requirements of the qualification.

o   Obtaining all necessary permissions from your employer or workplace for the collection and submission of evidence, observations, and professional discussions.

o   Ensuring the accuracy and completeness of all information provided to SPC and NOCN.

o   Maintaining regular engagement with your assessor and responding to communications within required timescales.

o   Meeting all deadlines for submission of evidence and assessment activities as agreed in your individual assessment plan. Failure to fulfil these responsibilities may result in delays to your progress, withdrawal from the programme, or non-certification, with no refund of fees.

·       Evidence submitted must be your own work and genuinely produced in the workplace. Any form of plagiarism, fabrication, falsification, or use of unauthorised assistance (including AI-generated content presented as your own) constitutes malpractice. SPC reserves the right to require additional verification of evidence authenticity, including employer confirmation or direct observation. Breaches will be investigated under our Learner and Staff Malpractice and Maladministration Policy and may result in immediate removal from the programme without refund and notification to NOCN.

·       You will be registered with NOCN only after full payment of fees and completion of enrolment checks.

·       Certification is entirely at the discretion of NOCN and is subject to successful internal and external quality assurance, verification, and full payment of all fees.

·       SPC is not liable for any delay or refusal of certification by NOCN where this results from your failure to meet requirements or provide requested evidence.

·       Requests for reasonable adjustments must be made in accordance with our Reasonable Adjustments and Special Considerations Policy. All such requests are subject to supporting evidence and NOCN approval where required. SPC will provide support as outlined in our NVQ Learner Support Policy, but you remain responsible for actively engaging with that support.

·       RPL claims are assessed strictly in line with our Recognition of Prior Learning (RPL) Policy and NOCN guidelines. Additional assessor time for non-standard RPL evidence may incur extra charges, which will be notified and agreed in advance.

·       You agree to fully cooperate with internal quality assurance activities, external quality assurance visits by NOCN, and any audits or requests for additional information. This includes providing access to evidence portfolios and participating in verification discussions as required.

 

 

CIOB Qualified and Experienced pathway - Professional Review

·       You will have selected the cohort and course dates convenient for you when completing your registration form. If for any reason you require a change of cohorts, you will be charged an administration fee which will be payable before the change is made.

·       Payment of invoice is deemed as your confirmation of eligibility to undertake the Professional Review.

·       Payment in full is required by no later than the 26^th of the month preceding the requested cohort’s start date. If payment is made after this date, candidates will be automatically allocated to the next available cohort.

·       The course fees are based on completion of the course within the dates provided on the course registration form. It is your responsibility to attend all sessions and submit your application by the due date. Any requests to extend the deadline for submission of your application for marking will incur an additional fee.

·       The CIOB PR marking fee is included providing your cohort submission deadline is met.

 

 

Standard terms applicable to all the above options:

·       These terms take precedence over any other terms as part of the correspondence leading up to this order confirmation.

·       You consent to SPC sharing your personal data, assessment evidence, and progress information with other organisations such as Microsoft, NOCN, CIOB etc as necessary for registration, certification, quality assurance, and regulatory compliance. See our Privacy Policy for full details.

·       Our courses are delivered digitally, and it is your responsibility to ensure your device, software, and internet speed are capable of accessing the course materials.

·       Full scope of service provided is detailed as part of the initial enquiry for the specific course.

·       Access to the course and materials are for the sole use of the candidate named within an invoice, this access does not extend to any company or staff members that are responsible for payment of invoice.

·       Payments are non-refundable and non-transferable.

·       An administrative fee will be charged for any changes in personal details after course commencement. 

·       All information and course materials remain the intellectual property of Steve Payne Consultants Ltd, and must not be copied, re-distributed or resold without exception.

·       SPC’s total liability under these terms is limited to the total fees paid by you for the programme. SPC shall not be liable for any loss of earnings, career progression, or other consequential losses arising from delays, non-completion, or non-certification, except where required by law.

·       Candidates are expected to maintain a respectful and professional environment in all group chats, forums, and interactions associated with the course. Unacceptable behaviour includes, but is not limited to:

o   Bullying, harassment, or intimidation of any kind.

o   Discriminatory language or actions based on race, ethnicity, gender, sexual orientation, religion, age, or disability.

o   Use of offensive, profane, or threatening language.

o   Spamming, trolling, or other disruptive behaviours that interfere with the learning experience of others.

o   Sharing or distributing content that is illegal, obscene, or violates intellectual property rights.

In response to unacceptable behaviour as defined above, Steve Payne Consultants may take one or more of the following measures:

o   Issue a formal warning to the candidate.

o   Restrict the candidate's access to group chats, forums, or other collaborative tools.

o   In cases of severe or repeated violations, the company reserves the right to remove the candidate from their enrolled course without refund.

·       You may request withdrawal in writing. Fees paid will not be refunded for any services already provided, including registration, assessment planning, or materials accessed. Transfers to a different cohort or programme are at SPC’s discretion and will incur an administration fee. SPC reserves the right to withdraw you from the programme at any time for non-engagement, failure to meet deadlines, malpractice, or breach of these terms, without refund.